Setting Up Automated WhatsApp Order Confirmation for Shopify
You do not need to know code to do this. Shopify WhatsApp Integration is easy. It links your shop to the world's top chat app. You use a third-party app and the WhatsApp Business API to run your store on autopilot.
Configuring Your Cash on Delivery Template
First, you need a "Template Message." This is just a pre-approved text format.
Go to the "Broadcast" or "Template" tab in your app dashboard. You can pick a standard template like shopify_default_cod_confirm_order. Or, you can setup COD message template from scratch. You pick the language and write the words.
Using Dynamic Variables for Personalization
Generic messages look like spam. You must make them personal.
Integration apps let you use "variables." These are codes that pull data from Shopify:
- {{name}}: Puts the customer's real name in the chat.
- {{total_price}}: Shows the exact cost.
- {{shop_name}}: Remind them of your brand.
Dynamic variable insertion makes sure the buyer knows what they are confirming. It builds trust. You can even show a picture of the item using the {{shopify_product_image}} variable.
Setting Up the "Confirm" and "Cancel" Buttons
This step is vital. Do not use a link. You need buttons they can tap.
Set up a "Confirm" button that tags the order as "Verified" in Shopify. Set a "Cancel" button that tags it as "Cancelled."
Click "Save." Your store is live. When you see a verified tag, you know it is safe to ship.
Conclusion
Setup takes minutes, but it helps you forever. Once on, the Shopify WhatsApp integration works 24/7. It checks customers while you sleep.
- Actionable Takeaway: Use the {{product_image}} variable; photos make people remember what they bought and click confirm.
- Global Insight: Auto-templates help you sell across borders where you might not speak the language.
Need the best script? Visit WUSeller to find WhatsApp template message format rules that convert.
Frequently Asked Questions
How do I create a WhatsApp template for Shopify?
Go to your app dashboard and click "New Template Message." Select "Start from Scratch." Type your text and add your variables. Send it for approval. Once it is approved, link it to your checkout to setup COD message template automation.
Do I need an API for WhatsApp?
Shopify does not have a built-in WhatsApp tool. You must use an app that connects to WhatsApp Business API templates. This lets you send auto-messages, use buttons, and track data right from your store.
What variables can I use in Shopify WhatsApp messages?
You can use variables to make the chat personal. Use {{name}} for the buyer, {{total_price}} for the cost, and {{shop_name}} for your store. Dynamic variable insertion makes your message look professional.
How to fix WhatsApp API template rejection?
Templates get rejected if they sound like ads or are not clear. Keep your message focused on the order. Use the right format for variables. Stick to the goal of checking the order to get your WhatsApp Business API templates approved fast.
Can I add a product image to the message?
Yes, you can. In your template setup header, choose "Media" and then "Image." Use the variable {{shopify_product_image}}. Seeing the item helps the buyer remember the order and makes them want to click confirm.