Privacy Policy

Effective Date: July 1st 2025

Introduction

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your data.

Scope

This Privacy Policy applies to all users of WUSeller’s websites, applications, and services (collectively, the “Services”) provided by WUSeller (“WUSeller.com”, “we”, “us”, or “our”). By using our Services, you agree to the terms outlined in this policy.

Definitions

• Personal Data: Any information relating to an identified or identifiable natural person (“Data Subject”).
• Customer or Client: A legal business entity with whom WUSeller has an agreement to provide the Services.

What is WUSeller?

WUSeller is a WhatsApp Business CRM tool powered by WUSeller.com. Our “Conversation Platform” integrates with WhatsApp Business API to help customers store, manage, analyze, and transfer messages between their business systems and customers across various messaging channels (the “Service”).

We are committed to protecting Personal Data, including data used for our purposes and data we maintain on behalf of our clients.

Information We Collect

We collect the following types of information:

• Personal Information: Your name, email address, phone number, and OAuth2 credentials necessary to provide and secure the Service.
• Usage Data: Information automatically collected when you use the Service, including IP address, browser type, operating system, pages visited, time spent, and cookie identifiers.
• Payment Information: Data required to process your payments securely.
• Third-Party Information: Data collected by third-party services integrated with WUSeller, such as WhatsApp API, in accordance with their policies.

How We Use Your Information

We use your information to:

• Provide, manage, and improve the Services.
• Communicate with you, including marketing and support.
• Process payments.
• Comply with legal obligations.
• Recruit and manage personnel.
• Analyze usage to improve your experience.

Legal Basis for Processing (Where Applicable)

Where required by law (such as GDPR), we process your data based on one or more of the following:

• To fulfill our contract with you.
• To comply with legal obligations.
• Based on your explicit consent.
• To protect our legitimate business interests, such as improving service security and performance.

Data Retention

We and 3rd partes keep your personal data only as long as necessary to provide the Services, fulfill contractual obligations, or comply with legal requirements. For example:

• Messages stored temporarily in our WhatsApp Cloud API are deleted after 30 days.
• User account information is retained for as long as your account is active.
• Usage data and logs may be retained for analytics and security purposes for a reasonable period.

How We Protect Your Data

We take data security seriously and use technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. For detailed information, please see our Security Practices document.

Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data, improve functionality, and personalize your experience. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings.

For more details, refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share data with:

• Trusted service providers who perform services on our behalf.
• Legal authorities if required by law or to protect rights.

Third-party services like WhatsApp API may collect data as described in their own privacy policies:

• WhatsApp Business API Privacy Policy

Your Rights

You have the right to:

• Request access to the Personal Data we hold about you.
• Request correction or deletion of your Personal Data.
• Object to or restrict processing of your data.
• Withdraw consent where processing is based on consent.
• Request data portability.

To exercise your rights, please contact us at: mail@wuseller.com

Children’s Privacy

Our Services are not intended for children under the age of 16. If you are a parent or guardian and believe a child under 16 has provided us with Personal Data without consent, please contact us immediately.

Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the effective date.

Contact Us

If you have any questions, concerns, or requests regarding your data or this Privacy Policy, please contact:

WUSeller Compliance Officer
Email: mail@wuseller.com
Or use the contact form on our website: www.wueller.com/contact